Quick fixes for the things tradies most often ask about.
"No prices found" on a material
Usually the item name doesn't match how the supplier lists it, or you haven't saved a price for it yet. Try:
- Rewording the search to match the supplier's shelf name.
- Saving a supplier favourite for that item so it prices next time.
- Tapping Fetch prices again after editing the name.
More detail in Live supplier pricing.
Can't log in / "verify your email"
If you signed up with email and password, you must verify your email before you can use the app — until you do, you'll be signed out. Check your inbox (and spam) for the verification email. If it hasn't arrived, try signing up again or contact support.
My changes aren't syncing
QuoteMate works offline and syncs when you're back online. If something looks out of date:
- Check you have signal or Wi-Fi.
- Make sure you're signed in with the same account on each device.
- Give it a moment — changes merge automatically once you're connected.
My free trial ended sooner than expected
The 14-day trial starts on your first quote, not at signup. If it feels short, it's likely the clock started when you created your first quote. See Free trial.
Refunding a customer
Refunds are done in your Square account, not inside QuoteMate — there's no refund button in the app. See Getting paid with Square.
Web vs mobile differences
A few features are mobile-only: Square Tap to Pay (needs the phone's hardware) and push notifications. Everything else — quoting, invoicing, jobs — works on the web app too.
Contact support
Email [email protected], or use the contact form on the QuoteMate website. Pro customers get priority support. There's no phone line or live chat.